You’ll no longer need to wait for your monthly statement to find out if your checkbook is in balance. Just login to Personal Online Banking to find up to the minute, real time, online bank account information that will always be at your fingertips 24 hours a day, 7 days a week. In just a few clicks, you’ll be able to check on balances, find out if certain checks have been paid, inquire about direct deposit and Visa Check Card Transactions, make transfers and loan payments, and pay your monthly bills.
First Time Login Instructions
- Enter your ACCESS ID (provided to you via e-mail) under Online Banking, Personal Online Banking on the left side of the HOME page. NOTE: This ACCESS ID can not be changed and should be entered in ALL CAPS. Click Login.
- Enter your Temporary Password (provided to you via e-mail). (NOTE: The temporary password is case sensitive)
- Click Submit.
- Change Password screen - enter the temporary password in the "Current Password" box.
- Enter a new private password with a minimum of three (3) letters and two (2) numbers up to ten (10) total characters in the New Password box. (NOTE: Your new private password is also case sensitive)
- Verify your new password was typed correctly by retyping it in the "Confirm New Password box." Click Submit.
- Set Security Data screen – If the email area is blank, enter your valid contact email address and confirm it. If the email address displayed is invalid, enter your correct email address.
- Select three security challenge questions and provide your answers, up to 83 characters.
- Select an option to register the computer you are currently using – "This is a personal computer. Register it", is selected for the computer used most often to access your accounts. You may register more than one computer. "This is a public computer. Do not register it", is selected when accessing your accounts from a computer used for one-time access, such as from an Internet café or library.
- eStatement Enrollment screen- To enroll, select the account (s) you wish to receive eDocuments for, verify, and either confirm or change your email address in the space provided. Check the box agreeing to the 'Terms and Conditions' defined in the eDocument Disclosure. Click on the eDocument disclosure hyperlink and read the eDocument Terms and Conditions. At the end of the eDocument Terms and Conditions there will be a confirmation code. Type the confirmation code in the box on the bottom left of the eStatement enrollment screen. Click Accept.
- If you do not wish to enroll in eDocuments, click Decline or click Ask Me Later to be prompted at a later date.
- Your account relationships should now be displayed.
- When finished using Personal Online Banking, please be sure to click the Logout button to properly end your Personal Online Banking session.
Discover just how easy it is to pay your monthly bills with First National Bank’s Bill Payment Service, Bill Pay-e Plus. With the simple click of a mouse, your monthly bills can be paid in a matter of minutes. No more writing checks, no more postage, no more hunting around the house for envelopes, no more tearing, ripping, and filing of your bills. Just point and click. And with the added features of Bill Pay-e Plus, such as the interactive calendar and pie charts, it’s never been simpler to plan and track all of your monthly expenses. You can even pay anyone, anytime, anyplace in America. All you need is a bank account and an e-mail address. And best of all … This service is completely free to all registered Personal Online Banking users.
Frequently Asked Questions
Is there any special software required?
No. Just an internet browser that supports 128 bit encryption. The following browsers are all acceptable: Microsoft Internet Explorer version 5.5 or higher (with Secure Sockets Layer support), Netscape Communicator version 6.2 or higher.
Is there a charge for Personal Online Banking?
No. Personal Online Banking and the optional Bill Payment Product, Bill Pay-e Plus are both free to all account holders.
Is Personal Online Banking secure?
Yes. Besides using 128-bit encryption and Multi-Factor Authentication to verify computer registry components, Personal Online Banking is built with several additional safeguards to ensure your account information remains secure. Should someone attempt to access your account portfolio using an incorrect password more than twice, the entire session will be locked from use. The lockout can only be cleared by a First National Bank of McHenry employee. Should you forget to logout while using Personal Online Banking, your session will automatically be terminated after 10 minutes of no activity.
How do I enroll for Personal Online Banking?
Enrollment for Personal Online Banking is simple. The only thing we require is that a short application be completed and submitted to us. The enrollment form is available at any First National Bank of McHenry office or enrollment may be completed online through the secured site. Sorry, we may only accept signed enrollment forms in person or mail. We cannot accept e-mailed or faxed enrollments. If you desire to use the secure online enrollment, please allow one business day to process your request. Once we process your information, we will assign you login credentials that will be delivered via e-mail. You will be required to change your temporary password to something known only to you and it must be must be a minimum of 3 letters and 2 numbers up to a maximum of 10 total characters.
What if my ACCESS ID and/or PASSWORD don’t seem to work?
There are a couple solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID needs to be entered in ALL CAPS, but your PASSWORD is case sensitive, so it may need to be entered in a mixture of CAPS and NON-CAPS. The second most common issue is a complete lock-out of your account. If you weren’t sure of your PASSWORD, and began guessing or didn’t realize that you were entering your PASSWORD in the wrong case, you had only three chances to get it right. As a security feature, we lock-out all accounts if an incorrect PASSWORD is entered on the third try. The only way to reset a lock-out is to send us an e-mail using the contact us section of this website or calling 815.385.5400 during regular business hours.
What is Bill Pay-e Plus Automatic Bill Payment?
Electronic bill payment is the most convenient service to be introduced since the Visa Check Card. As a user of The First National Bank of McHenry’s Bill Pay-e Plus, you can pay most any bill using the internet 24 hours a day, 7 days a week.
What is the difference between Personal Online Banking and Bill Pay-e Plus?
Bill Pay-e Plus is the specific name of the Bill Payment feature within Personal Online Banking. You must be an enrolled user of Personal Online Banking to use Bill Pay-e Plus. Personal Online Banking is used to check your balances, look for paid checks, view images of cancelled checks, make loan payments, or transfer funds between accounts in real time within The First National Bank of McHenry. Bill Pay-e Plus is used for scheduling monthly payments to vendors such as credit cards, auto payments, and utilities outside the First National Bank of McHenry.
How do I get started using Bill Pay-e Plus?
On the application that you use to enroll in Personal Online Banking, there is a section to enroll in Bill Pay-e Plus. Just place checkmark in that section, and when you log on to Personal Online Banking, you will see a button titled “Bill Payment.” Click on that button, and you will be given step-by-step instructions for enrolling in Bill Pay-e Plus.
How soon can I start making payments using Bill Pay-e Plus?
Once you submit the separate online enrollment for Bill Pay-e Plus, you can begin scheduling payments as soon as your enrollment is processed by the bank (usually 24- 48 hours). Once processed, you will receive an e-mail stating that Bill Pay-e Plus was successfully established for your account. After that, Bill Pay-e Plus is free to use as often as you wish. You will find most nationally recognized payees already available for your use. For smaller local payees, you may have to establish them first. Establishing of a new payee usually takes 48 – 72 hours. Once established, however, those particular payees will be available for immediate use on subsequent visits.
How are payments delivered and how can I ensure that my payee receives my payment by the due date?
You may schedule payments to be initiated on the day you enter the information, on a future date, or on the same day each month. Although you can enter payment information 24 hours a day, 7 days a week, payments can only be initiated on business days. After funds are withdrawn from your designated account, we may remit your payments by electronic funds transfer, or if the payee does not accept electronic payments, by mailing a check drawn on an account we maintain for this purpose, or by some other appropriate means. Because of the time it takes to remit your payment to the payee, they will not receive the payment on the processing date (the date you instruct us to deduct the funds from the account) Therefore, in order to provide sufficient time for payments to be received by your payee, the processing date should be a minimum of five (5) business days before the bill’s actual due date. Additional days should be added to this time frame if the payment is traveling outside a four state radius from Illinois.
Why does it take five business days and sometimes more for payments?
Although a number of your payees accept payments electronically, many do not. Currently, 70 – 75% of all payments Bill Pay-e Plus makes on your behalf are electronic and will arrive in two to three business days, however for those 25% of the merchants that do not accept electronic payments, we must send a check to them via US Mail. Once the payee receives the check, it may take a day or so for the payee to process and post the check to your account. Holidays and weekends must also be taken into consideration.
What should I do if a payee has not posted my payment?
First, be sure to allow a minimum of five (5) business days for a payee to receive your payment. Contact your payee. If your payee does not post your payment within ten (10) business days of the date you requested the payment to be processed, simply call 877.296.4124. We will follow up on the payment and get back to you within 24 to 48 hours.
Where can I go for help when using Bill Pay-e Plus?
Just click on the Live Chat button found on the Bill Pay-e Plus page. Live Chat representatives are available from 6:30 am to 10 pm, Monday through Friday. You may also call 877.296-4124 during the same hours for over the phone support.
If I currently have an automatic debit for a bill coming out of my checking account, should I cancel this debit and use Bill Pay-e Plus?
It is recommended that you NOT cancel any auto debit UNLESS Bill Pay-e Plus has the ability to electronically remit this payment to your payee. Once your payee is established, we will indicate on your list of payees whether the payment is sent electronically or by check. Payees who often have their own debit program will often not allow 3rd party process to remit payments to them. Our main concern is that your bill be paid in a timely and safe manner.
Does Bill Pay-e Plus offer a payment guarantee?
Unfortunately we do not offer a payment guarantee. Once the payment is remitted, we are unable to control the posting cycle. We do, however, provide support for all bill payment issues. In most cases, we are able to successfully have late charges and credit standings corrected for you. In the event that The First National Bank of McHenry is at fault, a manager at the bank will evaluate the case and approve an adjustment to you.